The platform
One console for every part of the call
Most facilities run this as three disconnected things: a register of
who may ring whom, a phone, and a drawer of recordings nobody can
search. Connecto covers the whole path in one system — from the
number a prisoner is allowed to dial, to the minute it is billed, to
the recording an officer plays back six months later.
Call turn scheduling
Prisoners join a queue instead of a crowd. Turns are allotted,
made visible only when they fall due, and rolled forward
automatically when a slot goes unused.
Call turn manager · Auto turn scheduler
Approved contact profiles
Every number is verified and attached to a prisoner before it can
be dialled. Nothing outside the approved profile connects, so a
call cannot quietly reach a new party.
Call profiles · Prisoner records
Wall-mounted call terminals
Portrait touch panels run a stripped dialer with no browser, no
keyboard and no way out of the app. Sign-in routes to it
automatically when the screen is mounted portrait.
Kiosk station · Kiosk dialer
Live activity board
One board for the whole network — which booths are busy,
which officers are signed in, what happened in the last
minute. Presence and heartbeat, so it shows who is actually
there rather than who was rostered.
Monitor · Action centre
Recordings and call records
Every call is recorded and streamed back inside the console
— no file hunting, no export step — searchable by
prisoner, number, booth or date.
Call records · Audio streaming
Wallet and per-minute billing
Each prisoner account carries a balance. Minutes are deducted as
they are spoken, and the line closes cleanly when the balance or
the call ceiling is reached.
Recharge · Billing
Prisoner records and reports
Photographs, documents, calling history and reports sit against
the prisoner record, so the person and their call history are one
file rather than two systems that disagree.
Prisoner history · Reports
Roles and access control
What an officer can open is decided by role, down to the
individual navigation entry. A booth operator, a jailer and a
system administrator see three different consoles.
User management · Navigation access
Every jail, added up
Each facility keeps its own telephony account, numbers and
booths — and the console totals them. Register fifteen
jails and the dashboard reports the fifteen as one set of
figures, with any single site openable underneath it.
Cloud accounts · Licensing